SHIPPING INFORMATION

Thank you for shopping at we (heygraff.store, operated by DAYOU INTERNATIONAL LIMITED.)!
We aim to provide you with a reliable and transparent shipping experience. Please review our shipping policy below.

1. Production Time

All orders are custom made after purchase.

Production typically takes 2–4 business days depending on the product type.

Orders are not produced on weekends or public holidays.

2. Shipping Methods & Estimated Delivery Time

Standard Shipping: 12–20 business days (depending on destination).

Express Shipping: 7–15 business days.

Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather conditions).

3. Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your order.

Free shipping may be offered during promotions or for orders above a certain amount (details shown at checkout).

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can track your order directly via the carrier’s website or through our tracking page.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, we will contact you.

Additional shipping fees may apply to re-ship the order.

7. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: service@heygraff.store

Phone: +852 96571017

Company Address: Flat D,9/F, The Blue Yard,  1 Tai Uk Street, Tsuen wan Hong Kong.