Orders are usually processed and shipped within 3~5 working days of purchase.

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Mostcheerful reserves the right to deny any return request.

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

1.  Where to get my package tracking number
   Upon shipment, we will send you the tracking number and delivery company via email.
2. Please pay extra attention to the email you use to place your order. We send order confirmations, order updates, tracking information and all other information to the email you use to place your order. I never received an order confirmation email, why?
   (1) The most common reason is that the email you used to place your order is invalid.
   (2) Please check your spam folder to see if the confirmation email was sent there in error.
3. Where can I track my package?
   You can track your package here: https://www.17track.net/en
   or
   FedEx: www.fedex.com
   DHL: www.dhl.com
   CNE: https://www.cne.com/English/
   J&T Express: https://www.jet-logistics.com/en/logisticstracking.html
   Yuntu Express: https://www.yunexpress.com/
4. What should I do if the shipping status of my parcel is abnormal?
   If you find the shipping status abnormal, please contact us as soon as possible, we will contact the courier company as soon as possible, and give you an answer after we receive the reply.
   If the parcel has arrived at your location, you can call the local delivery person, which is always helpful.
   
   Please understand that we are not responsible for packages lost under the following circumstances

• An order is moved without timely notification to us before it is shipped.
• The package arrives when no one is home and no one can be reached by phone.
• The package was destroyed by the local courier company due to a long period of time without a recipient.
• Heygraff attempted to contact the recipient via email/text message but never received a reply.

Please contact us by online chat or email service@heygraff.com.com once you found that you have received a wrong item or an item you ordered is missing.

Please send us the photos if you received a wrong item.

We will process and send the missing (right) item as soon as possible once comfirm the mistake.